Customer Hub Portal

Real-time access to online, interactive reporting for clients to gain insights into member wellbeing

Solution Features

Reporting

FOCUS Bi (Business Intelligence) is our enhanced reporting dashboard platform for viewing and benchmarking comprehensive data for any time period and across different geographies or divisions. The interactive features allow for running granular analyses while sorting by age, gender, location, and other demographics which leads to making better-informed decisions. For example, this feature allows you to pull consistent data across all your locations and access the stress index tool.

The stress index tool has been developed by Workplace Options to help measure organizational level stress. The tool derives its data from the extensive support WPO provides to each individual organization. By using individual case-presenting issues (as self-reported by the participants), we can derive measurements of stress in terms of both personal and workplace stress. Helping organizations understand where stress is an issue will assist them in being proactive in addressing and helping to alleviate it across their organization.

Census

Census is our tool for keeping information up to date so that programs can grow along with the company they support. Similar to how a city uses a census, clients are able to view growth areas and prevalent concerns.

Customer Support

If a manager requires program support at any time, they can reach out and contact the support team 24/7 through the Hub. Online access is available to report concerns, submit a general inquiry, or give feedback and suggestions on how to improve services.

Promotion

Continuous communication is a key success factor to increase awareness and comfort around the programs and encourage use. During a launch, orientation, and ongoing events, clients can access, edit, and download their promotional materials in this section of the Hub.

Wellbeing Case Studies

Case Study

Managing Trauma Triggers After Experiencing Assault

A support worker who works at a residential care facility reached out for support. He explained that he had been off work since April after he had been violently assaulted onsite by one of the service users. Police were called to the scene and immediately…
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Case Study

Coping with a diagnosis

A student called the Student Assistance Program for in-the-moment support. She was diagnosed with attention deficit hyperactivity disorder (ADHD) and was under medication. She reported anxiety and shared that she had low motivation and self-doubt. She explained that she was suffering from the side effects…
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Case Study

Elder Care

A participant reached out looking for resources for himself. He explained that he had a speech disorder following an accident and wants to work on building his confidence for work and socialising. The Elder Care Consultant was able to work with the participant to determine…
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Case Study

Wellbeing Ambassador Program

The Wellbeing Ambassador Program is part of an organization’s strategic direction to create a safe and psychologically healthy workplace. The program is a multi-pronged approach that includes three elements: wellbeing assessment, training of Managers, and training and support of Ambassadors. Workplace Options’ Wellbeing Ambassador Program…
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Case Study

A Comprehensive Needs Assessment

SITUATION A multinational corporation that was preparing to implement a global wellbeing program reached out to the Consulting Practice team to analyze member needs and community assets for its global workforce of 10,000 employees located across 80 work sites, including remote field locations. ACTION The…
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* The story above is based on a real-life situation, but details have been changed or omitted to protect the anonymity of the individual receiving support.